Consulting Lesson

Many business owners get stuck at times and feel the need to hire a consultant to supposedly turn the situation around. Here is a timeless lesson on how consultants can make a difference for an organization.

Last week, we took some friends out to a new restaurant, and noticed that the waiter who took our order carried a spoon in his shirt pocket. It seemed a little strange. When the busboy brought our water and utensils, I noticed he also had a spoon in his shirt pocket. Then I looked around saw that all the staff had spoons in their pockets. When the waiter came back to serve our soup I asked, "Why the spoon?"

"Well," he explained, "the restaurant's owners hired Andersen Consulting to revamp all our processes. After several months of analysis, they concluded that the spoon was the most frequently dropped utensil. It represents a drop frequency of approximately 3 spoons per table per hour. If our personnel are better prepared, we can reduce the number of trips back to the kitchen and save 15 man-hours per shift."

As luck would have it, I dropped my spoon and he was able to replace it with his spare. "I'll get another spoon next time I go to the kitchen instead of making an extra trip to get it right now." I was impressed. I also noticed that there was a string hanging out of the waiter's fly. Looking around, I noticed that all the waiters had the same string hanging from their flies.

So before he walked off, I asked the waiter, "Excuse me, but can you tell me why you have that string right there?" "Oh, certainly!" Then he lowered his voice. "Not everyone is so observant. That consulting firm I mentioned also found out that we can save time in the restroom. By tying this string to the tip of you know what, we can pull it out without touching it and eliminate the need to wash our hands, shortening the time spent in the restroom by 76.39 percent.

I asked "After you get it out, how do you put it back?" "Well," he whispered, "I don't know about the others, but I use the spoon."

Lesson #1: Watch out when hiring consultants
Lesson #2: Not all improvements are really improvements
Lesson #3: Humor is a great teaching tool

Comments

The Moldy Middle

While taking statistics during my quest to get an MBA and while earning my engineering degree, the professors always emphasized the importance of finding the statistical mean of any population by using the Central Mean Theorem (a.k.a the highest point of the Bell Curve). As an engineer, this was essential in order to maximize throughput, minimize cost and waste, and ultimately make a better, faster, cheaper widget. A funny thing happened on the way to the dark side of marketing. I discovered that the only thing in the middle of the road was quite literally dead road kill. I do not know if you remember stores like Bradlees, Ames and Service Merchandise (just to name a few), but they all folded because the environment changed and they were caught trying to service the mythological “average customer.” Part of that change came when Wal-Mart began its juggernaut with the discount department store. Wal-Mart did two things right: 1) Focused on “mobile” consumers, and 2) Fo...

5 Lessons on How to Treat People

Here is a listing of stories that hopefully help you understand how to treat people... the author is unknown.... the wisdom is priceless. 1. First Important Lesson - "Know The Cleaning Lady" During my second month of college, our professor gave us a pop quiz. I was a conscientious student and had breezed through the questions, until I read the last one: "What is the first name of the woman who cleans the school?" Surely this was some kind of joke. I had seen the cleaning woman several times. She was tall, dark-haired and in her 50s, but how would I know her name? I handed in my paper, leaving the last question blank. Just before class ended, one student asked if the last question would count toward our quiz grade. "Absolutely," said the professor. "In your careers, you will meet many people. All are significant. They deserve your attention and care, even if all you do is smile and say "hello." I've never forgotten th...

Chance and the Cosmos

What if we are alone? With the recent breathtaking Venus in Transit pictures happening yesterday, I was amazed at the size and scope of this cosmic happening. What struck me was how everyone was talking about how rare an event this was, and it got me thinking about space, and probabilities, and are we alone? I remember as a kid hearing Carl Sagan talk about the billion upon billion of stars in the universe and the probability that somewhere out there, there has to be life around one of those other stars. According to the European Space Agency’s scientists, there are 1 times 10 to the 12 (a 1 with 12 zeros trailing) stars in our galaxy, and perhaps 1 times 10 to the 11 or 12 galaxies in the universe. That means there are 1 times 10 to the 23 or 24 (1 with 24 zeros trailing) stars in our universe. That is a vast amount of places that could have a planet like ours. But now we have to think small, like in chance and probabilities, and this got me postulating. Ea...

The Profit Prophet

Search This Blog