Knowledge versus Know-how

Once, I was asked to help an existing company recruit some sales help by their VP of Sales and Marketing. They needed someone who could grow a new software product they were developing, and who had both a technical expertise and business savvy about them. We had narrowed down the field to two people. One guy was in his forties, and had a 15-year track record of substantial sales and marketing experience and success. He actually was an electrical engineer, who during his career had migrated into sales and marketing. He understood the product perfectly, and both the VP and I felt that he would be an excellent fit. He was driven, self-assured, personable, and hungry.

The other candidate had just graduated from a pretty prestigious MBA B-School program, but did not have any direct selling experience. He did know all the latest buzzwords and jargon, and was very knowledgeable on all the latest strategies in selling. I felt that while this guy was personable and knowledgeable, he did not really have any real sales experience and would not be able to carry the load of this new position. He 'knew' a lot, but he did not yet prove he could do a lot.

Needless to say, the CEO of the company was more impressed about this guy's pedigree than actually what he could do for the company, and the guy with knowledge but no know-how was hired. Fast-forward 1 year. The guy they hired was an absolute disaster. He could not and did not sell anywhere close to the quota he established. The other guy went on to help another startup grow to $25 million in sales in the SAME time period! Why did this happen? The company that ended up hiring the wrong guy eventually went out of business and was backed by some pretty prominent investors.

So, if you where in that position what would you do? But first, let me ask the question another way and in a different scenario: baseball. If you have bases loaded, two out, one-run down, in the bottom of the 9th; who would you rather have in the batter’s box, a guy who is a perennial all-star, has 10-years of major league experience, has been an MVP a few times, and is hitting .330? Or someone who knows everything about the game of baseball, every statistic or every player, and the odds of any player hitting off any pitcher; but who has never seen a 90 mph pitch? Simple, yes! Everyone will answer that question correctly, but the majority of people hiring someone for a sales or marketing or engineering job will not. You cannot substitute know-how for knowledge when you need real execution. Most people are afraid to hire a person who knows how to get things done. Instead, they often think they are taking the 'safe bet' and hiring someone from a prestigious school. That is why as companies grow, they usually grow worse.

As the saying goes, “I would rather surround myself with a few very talented people, than with a plethora of mediocre ones.” Even though what someone has done in the past is no indication of what they can do in the future, it is better to know that a person has the know-how than not.

The Moldy Middle

While taking statistics during my quest to get an MBA and while earning my engineering degree, the professors always emphasized the importance of finding the statistical mean of any population by using the Central Mean Theorem (a.k.a the highest point of the Bell Curve). As an engineer, this was essential in order to maximize throughput, minimize cost and waste, and ultimately make a better, faster, cheaper widget. A funny thing happened on the way to the dark side of marketing. I discovered that the only thing in the middle of the road was quite literally dead road kill. I do not know if you remember stores like Bradlees, Ames and Service Merchandise (just to name a few), but they all folded because the environment changed and they were caught trying to service the mythological “average customer.” Part of that change came when Wal-Mart began its juggernaut with the discount department store. Wal-Mart did two things right: 1) Focused on “mobile” consumers, and 2) Fo

The Rush to Bottom

I cannot take credit for these words of wisdom, and sadly I do not know who wrote it originally. So, I cannot acknowledge them by name but I can acknowledge their exceptional talent to get a message across with clarity and hard-hitting truths. Whomever this author is, I thank and admire you and take pleasure in sharing this with others! I have also included a video if anyone is interested in sharing it. “When the reward is great, the effort to succeed is great...but when government takes all the reward away, no one will try or want to succeed.” An economics professor at a local college made a statement that he had never failed a single student before, but had recently failed an entire class. That class had insisted that socialism worked and that no one would be poor and no one would be rich, a great equalizer. The professor then said, “OK, we will have an experiment in this class on socialism. All grades will be averaged and everyone will receive the same grade so no one wi

How Much is Enough?

I have been thinking about integrity and honesty, and frankly should humanity even continue, but that is another thread. In my thinking, I keep coming back to the same question: How much or little cheating is enough? Or stated another way? How much of a lie makes you a liar? How much cheating do you have to do to be a cheater? How much do you need to steal for you to be considered a thief? How much infidelity do you need to be considered an adulterer? How much fraud to you need to commit for it to be criminal? How much of the truth needs to be changed for it to be untrue? How much shit exactly, does something need to have to be considered a shit sandwich? How dead must a person be to be considered murdered? How pregnant do you have to be to be considered pregnant? OK, the last two were off topic but the answer is “any”.. Any amount of lying makes you a liar. Any amount of cheating makes you a cheater. Any amount of stealing makes you a thief. Any amount of infidelity makes you an adult

The Profit Prophet

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